CPSCNovember 4, 2016consumer

Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries

Official recall recorded by the U.S. Consumer Product Safety Commission.

The hazard

The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.

What to do

Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine

Brands named

samsung electronics americasamsungsamsung top
Read the official CPSC notice →

Recall history

Other federal recalls tied to the same brand — a factual pattern, straight from the source data.

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Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries — Recall Details · AllClear